Frequently Asked Questions
abdjee FAQ — answers to all your questions
From opening an account to making deposits, claiming bonuses to cricket betting — find detailed answers in English to the most frequently asked questions about abdjee right here.
Whether you are new to abdjee or have been playing for a long time — it is perfectly normal to have questions. On this FAQ page we have brought together the most important questions from Bangladeshi players in one place. You will find straightforward and honest answers on account registration, transactions via bKash and Nagad, the welcome bonus, cricket betting and slots. If you cannot find an answer to your question, our 24/7 live chat support is always ready to help.
Section 01
Account and Registration
To open an account at abdjee, all you need is an active mobile number and a password. The registration process takes just a few minutes. Register with accurate information and complete identity verification in the next step — this keeps your account secure and ensures smooth withdrawals.
abdjee is for players aged 21 and above only. When creating an account, you must confirm that you meet this age requirement. Accounts belonging to underage users are closed immediately and the balance is not refunded.
No, only one account per person is allowed. Creating multiple accounts violates abdjee's rules and all accounts may be closed. Keep your account credentials private and do not allow others to use your account.
Use the "Forgot Password" option on the login page. A verification code will be sent to your registered mobile number. Enter the code and set a new password. If you face any issues, contact our 24/7 live chat support and we will assist you promptly.
Verification is usually completed quickly after submitting a photo of your national ID card or passport. Uploading the required documents correctly makes the process smooth. You will be notified once verification is done and you will have full withdrawal access.
Section 02
Deposits and Withdrawals
Deposits from bKash are generally instant — in most cases the amount is added to your account within seconds. Occasionally it may take 2–5 minutes due to bank server load. If your balance has not appeared after 15 minutes, take a screenshot of the transaction and contact live chat.
The minimum deposit at abdjee is ৳500 — across bKash, Nagad and Rocket. The minimum withdrawal amount is ৳1,000. These limits have been set with the convenience of Bangladeshi players in mind.
Yes, transactions on abdjee via Nagad are completely secure. All transactions are protected through SSL encryption. During a deposit, do not enter any account information on the Nagad payment portal other than your PIN. abdjee will never ask for your mobile banking PIN.
Withdrawal requests are usually processed within 30 minutes to 3 hours. If account verification has not been completed, the first withdrawal may take a little longer. If there is a delay at night or on holidays, you can check the status via live chat.
abdjee does not charge any additional platform fee for deposits or withdrawals. However, bKash, Nagad or Rocket may apply their own transaction charges — this is in line with the respective mobile banking service's own policy. Check your mobile banking app or their website for the latest information.
Yes, both deposits and withdrawals via Rocket are available at abdjee. The process is straightforward if your Rocket account is linked to your registered number. The minimum deposit is ৳500 and the minimum withdrawal is ৳1,000 — applicable in both cases.
Section 03
Games and Gameplay
To bet on BPL or any cricket match, go to the cricket section. You can place bets both before the match starts and during play (live betting). Choose your preferred team or player and enter your stake amount. If you win according to the match result, the winnings will be added to your account.
Yes. abdjee offers slot games from the world's leading providers including PG Soft, Pragmatic Play and JILI. These games run on Random Number Generator (RNG) technology — every spin is independent and unbiased. The providers are regularly audited by third-party reviewers.
Absolutely. abdjee is fully mobile-friendly — it runs smoothly on any Android or iOS smartphone browser. You get the full experience without downloading a separate app. You will get the best performance on a 4G or Wi-Fi connection, especially for live casino games.
RTP stands for Return to Player — it is the percentage of total bets that a game returns as prizes over the long term. A higher RTP means theoretically better returns. Keep in mind though, RTP is a long-term average — results can vary from session to session and there is no guarantee of winning.
In live casino, a real dealer runs the game in front of a camera and you watch that live video stream and place your bets. Games include Baccarat, Roulette, Blackjack and more. With a good internet connection, the experience feels just like a real casino.
Section 04
Bonuses and Promotions
Open a new account at abdjee and get a 100% bonus on your first deposit, up to ৳10,000. Example: deposit ৳1,000 and get another ৳1,000 as a bonus, totalling ৳2,000. Deposit ৳22,000 or more and you will receive the maximum ৳10,000 bonus, bringing your total balance to ৳32,000.
The wagering requirement for the welcome bonus is 20x — meaning you need to wager the bonus amount 20 times before withdrawing. For example, if you receive a ৳1,000 bonus, you need to wager a total of ৳20,000. After meeting this condition, earnings from the bonus can be withdrawn.
abdjee's VIP program has three tiers — Bronze, Silver and Gold. Tiers advance through regular play. Weekly cashback goes up to 0.5% at Bronze level, 1.0% at Silver and 1.5% at Gold. Playing more automatically moves you to a higher tier.
You can use your bonus balance to play most games including slots, live casino and sports betting. However, some promotions may exclude certain games. Read the terms and conditions of a promotion carefully before claiming it. Contact live chat for more details.
VIP cashback is calculated on a specific day each week. A portion of your net losses for that week is added to your account as cashback. You can receive up to 0.5% at Bronze level, up to 1.0% at Silver and up to 1.5% at Gold. There is no wagering requirement on cashback.
Section 05
Safety and Responsible Gaming
Yes. abdjee uses SSL (Secure Socket Layer) encryption to keep all data secure. Your personal information and financial transaction details are not shared with third parties — read the privacy policy for full details.
abdjee treats responsible gaming with the utmost importance. If you feel your habits are getting out of control, visit our responsible gaming page or ask for help via live chat. A self-exclusion option is also available for a temporary or permanent break.
Self-exclusion means voluntarily blocking access to your account for a set period of time. During this period, logging in or placing bets will not be possible. To apply, contact live chat or email [email protected]. It cannot be cancelled before the specified time period has ended.
abdjee provides live chat support in English 24 hours a day, 7 days a week. Use the chat button on the website to connect at any time. To contact us by email, write to [email protected].
If you notice unusual transactions or unauthorised logins on your account, change your password immediately and notify us via live chat. abdjee's security team will investigate the matter promptly. Never share your login credentials with anyone.
Still have questions? Contact support
Our 24/7 English live chat team is always ready to answer any question — whether it is about your account, transactions or games.
For ages 21+ only. Play responsibly.